Privacy & Cookies
We are committed to protecting your personal data and this privacy policy states how we collect data how we store it and how we use it.
This privacy policy applies to the websites products and services offered by us This privacy policy does not apply to data you have provided to us. For information on how we collects and use this personal information please contact
The purpose of this policy is to give you a clear explanation about how we collect and use the personal information you provide to us and that we collect. We ensure that we use your information in accordance with all applicable laws concerning the protection of your personal information.
If you have any queries about this policy or your personal information please contact:
MTwo Building Services Ltd
Unit 6b Graves Estate
96 Upper Wickham Lane
Welling
Kent DA16 3HQ
Telephone: 0208 836 9001
Email:
How do we collect information?
We obtain personal information from you when you enquire about our activities, register with us, send or receive an email, ask a question about our services or otherwise provide us with your personal information. Sometimes we may obtain your personal information from third party data suppliers only if they provide the appropriate evidence that you have agreed for your personal information to be shared with other organisations.
We also gather general information about the use of our websites such as pages visited and areas that are of most interest to users. We use this information to improve our website and make it a better experience for everyone. For further information please see the cookies section below.
Occasionally we obtain publicly available information such as contact information or we research information to help us perform due diligence checks to ensure we are not being abused by fraudsters or criminals posing as someone they are not or to ensure that there are no conflicts of interest from anyone prior to our engagement. We do these checks to help protect us and consequentially you from abuse. For further information on this please see the marketing section below.
What information do we collect?
The personal information we collect might include name, address, email address, telephone numbers, date of birth, bank account details (for setting up regular direct debit or payment information). Data Protection law recognises that certain categories of personal information are more sensitive. These are known as special categories of data and cover health information, race, religious beliefs and political opinions. We do not usually collect special categories of data about you unless there is a clear reason for doing so or where we need to ensure we provide the appropriate requirements you need from us.
How do we use your information?
We may use your personal information for:
- Dealing with your enquiries requests and complaints
- Processing your orders through our office
- Providing you with information about our work activities, events and services
- Complying with our legal obligations policies and procedures
- Providing and personalising our services
- Administration purposes
- Conducting market research
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal or transactional data stored on our website and systems.
Marketing
Being able to communicate with you is important, as your custom is valuable to us. And we believe in being open, honest and transparent and want you to feel comfortable about your decision to give us your personal information and how we use it.
We will use the details you provide to us to communicate with you about our services, and research expertise. We would also like to tell you how your order is progressing and other ways to help our relationship in the future.
We promise that will only communicate with you in the way you wish us to and we will always respect your privacy. You must first of all opt in to confirm that you wish us to communicate with you in this way. You can change your mind at any time and it’s quick and easy to let us know that you no longer want to hear from us by calling our office on 0208 836 9001 or email us at
Please be assured that we will take appropriate measures to keep your personal information safe and secure and we promise not to over contact. We will never pass your personal information on to other organisations for them to use for their own marketing purposes.
In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. This is because when you, for example, request to receive services or products from us, we have a legitimate organisational interest to use your personal information to respond to you and there is no overriding prejudice to you by using your personal information for this purpose. However we will always provide you with the option to opt-out of hearing from us. In most instances, however, we will rely on obtaining your consent to our use of your personal information. This is the case, for example, where we seek to obtain your consent to receive email marketing from us.
We will only communicate to you in the way you have told us. For example:
Email/text marketing
If you actively provide your consent to us along with your email address and/or mobile phone number we may contact you for marketing purposes by email or text message. By subscribing to our emails or opting in to email communication from us you grant us the right to use the email for email marketing.
Post/telephone marketing
If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work unless you have told us that you would prefer not to receive such information or we receive a notification from the appropriate Service that you have requested marketing communications to stop. We also actively check telephone numbers against the Telephone Preference Service (TPS) and will only make telephone calls to you where your telephone number is listed on the TPS if you have specifically told us that you do not object to such calls and have consented to receive them from us
It is your decision
It is always your decision as to whether you want to receive information about our work. If you do not want us to use your personal information in these ways please indicate your preferences on the form on which we collect your data.
You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link in at the end of our marketing emails or sending us an "opt-out" text message following the instructions we provide you in our initial text.
You can also change any of your contact preferences at any time including telling us that you don’t want us to contact you for marketing purposes by calling the office on 0208 836 9001 or email us at
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.
Personalisation and Profiling
We also ensure that we are contacting you with the most appropriate communication, which is relevant and timely and will ultimately provide an improved experience for you. For example, by providing timely news about our work, letting you know the different ways you can contact us and how you can help ensure you receive the best service possible from us.
In order to do this, we may also use profiling techniques and insight companies to provide us with general information about you, which you have volunteered around your lifestyle and purchasing habits. This will help us tailor our communication so you hear about the areas of our work that are of most interest to you.
We may also use your personal information that we have gathered in the course of our relationship to understand the likelihood of you responding to other communications from us. Because we have a greater understanding of you, this means our communication will hopefully be relevant and of interest to you and in turn it will help us reduce our costs for communication by only communicating with people that want to hear from us. To assist us with this work we may use third-party service providers to assist us in this process. For more information on how we work with third parties, please see ‘Disclosures’.
You can opt out of your data being used for profiling. However, this may mean that you stop receiving marketing communications from us or they become more generic and less relevant to you as they are no longer based on your interests in our cause. If you do wish to opt-out please contact the office on 0208 836 9001 or email us at
Disclosures
We will never pass your personal information on to other organisations for them to use for their own marketing purposes.
However we may disclose your personal information in the following circumstances:
- To third parties who provide a service to us and are data processors. This would include our trusted partners that work with us in connection with our work, sell our products or provide our information and marketing (subject to your communication preferences and our internal policies and procedures). We require these third parties to comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place. We enter into contracts with all our data processors and regularly monitor their activities to ensure they are complying with our policies and procedures.
- Where we are under duty to disclose your personal information in order to comply with law or the disclosure is ‘necessary’ for purposes of national security taxation and criminal investigation or we have your written consent.
- Where we need to perform due diligence checks to ensure we are not being abused by fraudsters or criminals posing as someone else for example in relation to money laundering, absconding with proceeds of crime or tax avoidance. We do these checks to help protect us all from abuse.
Consent from parents/guardians if you are under 16
We are committed to protecting the privacy of any young people that engage with us through our website.
Anyone under the age of 16 must obtain parental or guardian consent before providing any personal information
Vulnerable Persons Policy
We are committed to protecting vulnerable persons.
Definitions
Vulnerable Person – an individual that finds it difficult to immediately make an informed decision about the choices offered to them. A vulnerable person may experience all or none of the following:
- a diagnosed condition such as dementia
- a recent bereavement
- an undiagnosed or temporary mental health condition such as severe anxiety
- learning difficulties
- difficulty understanding the language
Keeping your personal information
We keep your personal information for as long as required to operate the service in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Your rights
Under the Data Protection Act 1998 and the General Data Protection Regulation, which comes into force on May 25th 2018 you have the following rights:
- The right to access your personal information
- The right to edit and update your personal information
- The right to request to have your personal information deleted
- The right to restrict processing of your personal information
- The right to object
- The right to lodge a complaint with a supervisory authority
1. The right to access your personal information
You have a right to obtain confirmation that your personal information is being processed. You also have the right to request a copy of your personal information we hold.
We will provide a copy of your personal information within 40 days of receiving the written request. We may charge a fee not exceeding £10 for dealing with this request.
Should you wish to exercise these rights we require you to prove your identity with two pieces of approved identification. Please address requests to:
MTwo Building Services Ltd
Unit 6b Graves Estate
96 Upper Wickham Lane
Welling
Kent DA16 3HQ
Telephone: 0208 836 9001
Email:
If you wish to make a request to see your data you can follow the guidelines found here. Alternatively, please ensure you provided us with all the requested information in an alternative format to help us locate your records.
2. The right to edit and update your personal information
The accuracy of your personal information is important to us. You can edit your personal information including your address and contact details at any time. Please address requests to:
MTwo Building Services Ltd
Unit 6b Graves Estate
96 Upper Wickham Lane
Welling
Kent DA16 3HQ
Telephone: 0208 836 9001
Email:
Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.
3 The right to request to have your personal information deleted
You have the right to request the deletion of your personal information which we will review on a case by case basis.
Should you wish to exercise these rights please address requests to:
MTwo Building Services Ltd
Unit 6b Graves Estate
96 Upper Wickham Lane
Welling
Kent DA16 3HQ
Telephone: 0208 836 9001
Email:
Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect
4. The right to restrict processing of your personal information
You have the right to ‘block’ or suppress processing of your personal data. However, we will continue to store your data but not further process it. We do this by retaining just enough of your personal information so we can ensure that the restriction is respected in the future.
Should you wish to exercise these rights please address requests to:
MTwo Building Services Ltd
Unit 6b Graves Estate
96 Upper Wickham Lane
Welling
Kent DA16 3HQ
Telephone: 0208 836 9001
Email:
Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.
5. The right to object
You have the right to object to your personal information being processed to marketing (including profiling) and for research purposes. From the very first communication from us and every marketing communication we send after you will have the right to object to marketing.
Alternatively, you can exercise this right by contacting the school. Please address requests to
MTwo Building Services Ltd
Unit 6b Graves Estate
96 Upper Wickham Lane
Welling
Kent DA16 3HQ
Telephone: 0208 836 9001
Email:
Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.
If we process your personal information for the exercise or defence of legal claims or we can demonstrate compelling grounds that override your rights and freedoms we may not be able to fulfil your request. However we will contact you to discuss further.
6. Your right to lodge a complaint with a supervisory authority
If you wish to lodge a complaint or seek advice from a supervisory authority please contact:
The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 01622 757169
Website: www.ico.org.uk
Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy which may differ from ours.
Internet-based transfers
Given that the Internet is a global environment using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Union or the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Use of cookies
A cookie is a small piece of information sent by a web server to a web browser which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however, that turning off cookies could restrict your use of our website.
Some of these cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. The data collected is not shared with any third party. The information we get through the use of these cookies is anonymous and we make no attempt to identify you or influence your experience of the site while you are visiting it. If you do not allow these cookies we will not be able to include your anonymous visit in our statistics.
We use the following cookies on our site:
Provide Functionality
Font size change (newFontSize)
This cookie simply stores your preference if you have opted to increase/decrease the website's font size. This enables the font size to be standard throughout the site.
Cookie Banner (cookieBanner)
This session cookie remembers your acceptance of the cookie banner statement.
Changes to the Privacy Policy
We may update this policy from time to time. When we do, we will revise the updated date at the bottom of this page. We encourage our users to frequently check this page for any changes to stay informed about how we are helping to protect your personal information we collect.
If there are any significant changes in the way we treat your personal information we will contact you and we will place a prominent notice on our website(s).
This document was last updated 1st October 2020.
